Shipping Insurance

Add shipping insurance for peace of mind.

Cover any loss or damage your parcel might encounter in transit, ensuring your order arrives safely.

*Please note, parcel loss or damage must be confirmed with the courier before a claim can be processed.

We aim to dispatch all orders within 1–2 business days. Please allow 3 business days for personalised or made-to-order pieces. During sale or busy periods, dispatch may take up to 5 business days.

Shipping Rates

AUSTRALIA:

Standard Shipping

• FREE on all AU orders over $100 AUD
• $7.95 AUD flat rate for AU orders under $100 AUD

Express Shipping

• FREE on all AU orders over $200 AUD
• $9.95 AUD flat rate for AU orders under $200 AUD.

INTERNATIONAL:

All international duties and taxes are the responsibility of the customer.
Refer to our international shipping policy.

Romyli accepts returns within 30 days of purchase. We do not accept returns on the following:

• Pierced earring styles for hygiene reasons.
• Items purchased on sale or with a promo code (excluding newsletter signup).
• Custom orders (including initials, birthstones and zodiacs) as each piece is made just for you.
• Items must be returned in their original condition, undamaged, unworn and properly secured in the ROMYLI box provided.
• All sale purchases are FINAL SALE and are not valid for refund, credit note, or exchange returns unless deemed faulty.

For more information, please read our full Return Policy here

Standard Packaging – Free

For orders under $80, the jewellery will be delivered in our cream suede pouch. Orders over $80 will be delivered in our pink gift box. (1 gift box per order).

Gift Wrapping – $5.00

Your order will be beautifully presented in our ROMYLI gift box, ribbon and card. 

To find out more information about our packaging and commitment to sustainability, click here.

1. CAN I SHOWER WITH MY JEWELRY?

Yes — our gold filled jewellery is designed to be water resistant and perfect for everyday wear. Sterling silver and gold vermeil can also handle occasional water, but we recommend removing your jewellery before swimming or long showers to keep it looking its best.

Pearls are more delicate, so they’re best kept dry.

2. HOW DO I CARE FOR MY JEWELRY?

- Wipe your jewelry after each wear with a soft, gentle cloth.

- Store your jewelry in your .ROMY.LI. pouch/box provided. 

- Avoid harsh chemicals, such as chlorine in pools and hot tubs, lotions, perfumes and hairspray. Put on your jewelry last. 

- Avoid sleeping in jewelry to bring unnecessary wear and tear.

- To clean your .ROMY.LI jewelry, use a polishing cloth to remove dirt buildup and to restore shine. 

Note: All jewellery with natural genuine pearls should be removed before showering and swimming to maintain luster.