Warranty Policy

Our jewellery is quality checked by a specialist jeweller and a member of our dispatch team before packaging and shipping. However, on the rare occasion there may be a fault that is not apparent to us.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or repair for a major failure and if the goods fail to be of a acceptable quality.

1. Warranty

1.1 We provide this Warranty to you in addition to any rights or remedies you have under the Australian Consumer Law or any other applicable law (Consumer Law Rights).

1.2 Subject to the terms of this Warranty, if during the first 12 months from the date of purchase of the Products from our online store (Warranty Period) the Products prove defective, as caused by improper workmanship or materials, we will either repair the Products, or resupply the Products.

1.3 If any materials, parts or features required to facilitate any repair or replacement under clause 2 are unavailable or no longer in production, or your style of Product is no longer available or in production, we will use our best efforts to use appropriate equivalent materials, parts, features or styles.

2. Making a Valid Warranty Claim

2.1 To claim the benefit of this Warranty, you must:

notify us via email (hello@romyli.com.au) as soon as you become aware that the Products are defective with evidence of proof of purchase of your Products from us and a description and photographs of the claimed defect, together with our returns form;
if we ask you to, you must return the Products together with all packaging, parts, accessories and documentation to the contact details set out below; and
provide any other information reasonably required by us to assess your claim.

2.2 Where you return the Products as part of a Warranty claim under this clause 1, we will cover the associated costs of you returning the Products to us.

2.3 All claims are assessed by our team of jewellery specialists.

2.4 here if we accept your claim under this Warranty, clause 2 will apply.

3. When This Warranty Applies and When It Does Not

3.1 Our Products are very delicate and should be handled carefully as explained in our product care card enclosed with your order.

3.2 This Warranty does not cover any defect which is caused (or partly caused) or contributed to, by any:

loss of your Products;
chain breakage (unless caused by improper workmanship or materials);
reasonable wear and tear of your Products, including tarnishing and fading of jewellery;
act or omission, accident, or negligence by you or any third party not engaged by us (including any third party repairer of your Products);
failure on your part to follow any instructions provided by us or the manufacturer in relation to your Products;
use of your Products otherwise than for use specified by us or the manufacturer;
continued use of your Products (where such use is not reasonable) after any defect in your Products becomes apparent or would have become apparent to a reasonable person;
failure by you to notify us of any defect in your Products within a reasonable period of time after you become aware of or ought to have reasonably become aware of the relevant defect; or
act of God or force majeure event (including but not limited to war, riot, invasion, act of terrorism, contamination, earthquake, flood, fire, or other natural disaster, or any other event or circumstance beyond our or the manufacturer's reasonable control).

3.3 Additional Expenses: Any services requested by you to be performed by us (including any services that are additional to repairs carried out by us under clause 2 and deemed by us to not be covered under this Warranty may incur additional charges, which we will advise you of prior to commencing those additional work or services.

4 General and definitions

4.1 We, us, or our means Romyli Pty Ltd (ABN 34 430 508 956) and our contact details are set out at the end of this Warranty.

4.2 You, or your means the purchaser of the Products.

4.3 Products means the product supplied to you by us, or our Supplier, pursuant to the Romyli Terms and Conditions.

4.4 Supplier means an authorised distributor or retailer of the Products that sold you the Products in Australia.

4.5 This warranty is attached to and forms part of the Romyli Terms and Conditions and Return Policy.

4.6 This Warranty is only valid and enforceable in Australia and is governed by the laws of Victoria.

4.7 This Warranty is subject to the Romyli Terms and Conditions, and in the event of any inconsistency or ambiguity between this Warranty and the Romyli Terms and Conditions, the Romyli Terms and Conditions will prevail.